Book Detail
Edition:
Release: 1997-01
Publisher: McGraw-Hill Professional Publishing
Binding: Hardcover
ISBN/ASIN: 078631219X
Format: hardcover, kindle, PDF, EPUB
Ultimate Patient Satisfaction pdf
Description
Patients are the basis of healthcare's survival. With managed care dominating more and more markets, patient satisfaction is destined to become the number one criteria used for selecting healthcare providers as quality and pricing become less of an issue. Ultimate Patient Satisfaction: Designing, Implementing or Rejuvenating an Effective Patient Satisfaction and TQM Program is an in-depth, hands-on book which details the various approaches, steps and processes for creating an overall internal and external patient satisfaction program. Written by healthcare consultant John F. O'Malley, Ultimate Patient Satisfaction gives you tools, tips, and techniques stressing such internal and external satisfaction points as focusing on your forgotten customer - Visitors!, employee attitude can cost you, how to turn testimonials into referrals, encouraging written complaints and how to deal with upset patients. Ultimate Patient Satisfaction also contains an appendix with additional books, material, s Download Ultimate Patient Satisfaction for free via rapidshare, mediafire, 4shared, dropBox, uploading, fileserve
Download Ultimate Patient Satisfaction: Designing, Implementing or Rejuvenating an Effective Patient Satisfaction and TQM Program (HFMA Healthcare Financial Management) pdf
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