Book Detail
Edition:
Release: 2003-06-29
Publisher: iUniverse
Binding: Paperback
ISBN/ASIN: 0595283616
Format: hardcover, kindle, PDF, EPUB
Resolving Complaints for Professionals in Health Care pdf
Description
Raising awareness that customer complaints are a second chance to make things right for a customer, this short, practical, easy-to-read book helps healthcare employees who interact with patients, physicians, other customers and coworkers to handle complaints with courtesy, tact, creative problem-solving and follow-through. Highlighting the advantages of effective complaint handling or "service recovery", this book provides a variety of case situations, self-assessment exercises and practice exercises for trying out and sharpening complaint-handling and complaint resolution skills. An excellent skill-builder for individual employees; also a great training tool for healthcare groups. Download Resolving Complaints for Professionals in Health Care for free via rapidshare, mediafire, 4shared, dropBox, uploading, fileserve
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