Book Detail
Edition:
Release: 1990-09
Publisher: Amer Hospital Pub
Binding: Paperback
ISBN/ASIN: 1556480520
Format: hardcover, kindle, PDF, EPUB
Measuring and Managing Patient Satisfaction pdf
Description
This important new edition shows how to plan and conduct each step of patient satisfaction studies within the context of today's regulatory environment. With practical advice and hands-on tools, this resource helps readers effectively manage the survey process, identify potential pitfalls in the satisfaction feedback system, conduct insightful qualitative research, and pinpoint opportunities for improvement. Download Measuring and Managing Patient Satisfaction for free via rapidshare, mediafire, 4shared, dropBox, uploading, fileserve
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