Star-Studded Service: 6 Steps to Winning Patient Satisfaction Pdf

Book Detail
Edition: 1st
Release: 2007-01-30
Publisher: Mgma
Binding: Paperback
ISBN/ASIN: 1568292813
Format: hardcover, kindle, PDF, EPUB

Star-Studded Service pdf
Description

Get more than 20 sample forms and checklists! Have you ever wondered what the high-scoring practices do to ensure that patients and their family members feel valued and important? In fact, these satisfied patients are so loyal that if you move across town, they ll drive the extra 20 minutes, and still refer others to your practice! In this highly readable book, authors and patient satisfaction experts Kevin Sullivan and Meryl Luallin share more than 20 years of experience with single- and multispecialty practices in nearly every U.S. marketplace, facing the same challenges you do. Real life case studies and real live practice examples make this book a must-read! Inside is a practical six-step process used by the high-scorers to increase patient satisfaction and word-of-mouth referrals. Each chapter is a "how to" roadmap for involving your physicians and staff in a team effort to protect your existing revenue base and generate new market share. You'll learn about a proven management Download Star-Studded Service for free via rapidshare, mediafire, 4shared, dropBox, uploading, fileserve

Download Star-Studded Service: 6 Steps to Winning Patient Satisfaction pdf