Book Detail
Edition: 2
Release: 2009-10-21
Publisher: Hcpro, Inc.
Binding: Perfect Paperback
ISBN/ASIN: 1601466099
Format: hardcover, kindle, PDF, EPUB
The Complete Guide to Transforming the Patient Experience pdf
Description
Create exceptional healthcare experiences that improve market share. The patient experience impacts all areas of healthcare, including patient satisfaction, quality (as measured by HCAHPS), reputation, employee satisfaction, physician referrals, and, ultimately, the bottom line. This definitive resource for healthcare organizations, authored by two award-winning experience thinkers, delivers the proven solutions you need to create an exceptional and successful patient experience. The patient experience is your competition’s #1 priority. Make it yours, too. Nearly 90% of senior healthcare executives say that improving patient experience is one of their top five priorities. That makes it your priority, too. Using examples from organizations that create successful healthcare experiences, The Complete Guide to Transforming the Patient Experience will give you the tools you need to: Assess your organization's patient experience Implement patient experience techniques in your own organi Download The Complete Guide to Transforming the Patient Experience for free via rapidshare, mediafire, 4shared, dropBox, uploading, fileserve
Download The Complete Guide to Transforming the Patient Experience pdf
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