Book Detail
Edition: 0
Release: 2007-06-19
Publisher: Authors Choice Press
Binding: Paperback
ISBN/ASIN: 0595456979
Format: hardcover, kindle, PDF, EPUB
Service Savvy Health Care pdf
Description
For managers who have the basics of service management in place, this nuts-and-bolts guide helps tackle service challenges that cut across all work teams through a "one goal at a time" approach. Book includes do-it-yourself kits that offer detailed guidance and concrete resources needed to achieve three objectives: Improving first impressions Providing excellent explanations to customers Improving service recovery (effective complaint handling) Download Service Savvy Health Care for free via rapidshare, mediafire, 4shared, dropBox, uploading, fileserve
Download Service Savvy Health Care: One Goal at a Time pdf
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