Healthcare Customer Service Revolution: The Growing Impact of Managed Care on Patient Satisfaction Pdf

Book Detail
Edition: 1
Release: 1996-01-15
Publisher: McGraw-Hill Publishing Co
Binding: Hardcover
ISBN/ASIN: 0786308931
Format: hardcover, kindle, PDF, EPUB

Healthcare Customer Service Revolution pdf
Description

This work explores what employers and managed care companies are doing to measure patient satisfaction with hospitals and clinics, what they do with the information obtained, and how customer satisfaction impacts a hospital's future revenue. The authors have interviewed major employers, managed care companies and patients about the importance of customer service when choosing and keeping a particular health plan, doctor or hospital. Focusing on what hospitals and clinics are doing to improve patient relations, the book defines customer service and patient satisfaction and discusses what poor results can mean to a hospital. Case studies are included. Download Healthcare Customer Service Revolution for free via rapidshare, mediafire, 4shared, dropBox, uploading, fileserve

Download Healthcare Customer Service Revolution: The Growing Impact of Managed Care on Patient Satisfaction pdf