Book Detail
Edition: 1
Release: 1998-08-21
Publisher: Jossey-Bass
Binding: Hardcover
ISBN/ASIN: 0787941581
Format: hardcover, kindle, PDF, EPUB
Managing Patient Expectations pdf
Description
Strategies for Building Satisfying Patient Relationships
New England Healthcare Assembly
This book fills a huge void in the areas of medical education and the delivery of patient service. The clear advice about how to identify and respond to patient needs and preferences is essential reading for physicians and those who work with them. If the personal rewards of medicine are important to you, read this book.
--Joseph A. Lieberman, III, chairman, department of family and community medicine, clinical professor of family medicine, Thomas Jefferson University
This important resource describes how to develop the qualities of understanding, empathy, and compassion that help to meet and exceed patient expectations. Managing Patient Expectations is filled with realistic and cost-effective strategies for maintaining patient satisfaction, creating loyalty, and increasing referrals. Susan Keane Baker explains how to find out what patients really think and how phys Download Managing Patient Expectations for free via rapidshare, mediafire, 4shared, dropBox, uploading, fileserve
Download Managing Patient Expectations: The Art of Finding and Keeping Loyal Patients pdf
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