Keeping Patients Safe: Transforming the Work Environment of Nurses

Book Detail
Edition: 1
Release: 2004-02-27
Publisher: National Academies Press
Binding: Paperback
ISBN/ASIN: 0309187362
Format: hardcover, kindle, PDF, EPUB

Keeping Patients Safe pdf
Description

Building on the revolutionary Institute of Medicine reports To Err is Human and Crossing the Quality Chasm, Keeping Patients Safe lays out guidelines for improving patient safety by changing nurses' working conditions and demands. Licensed nurses and unlicensed nursing assistants are critical participants in our national effort to protect patients from health care errors. The nature of the activities nurses typically perform -- monitoring patients, educating home caretakers, performing treatments, and rescuing patients who are in crisis -- provides an indispensable resource in detecting and remedying error-producing defects in the U.S. health care system. During the past two decades, substantial changes have been made in the organization and delivery of health care -- and consequently in the job description and work environment of nurses. As patients are increasingly cared for as outpatients, nurses in hospitals and nursing homes deal with greater severity of illness. Problems in manag Download Keeping Patients Safe for free via rapidshare, mediafire, 4shared, dropBox, uploading, fileserve

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Download Business Mastery : A Guide for Creating a Fulfilling, Thriving Business and Keeping It Successful Pdf

Book Detail
Edition: 3rd
Release: 1997-12-28
Publisher: Lippincott Williams & Wilkins
Binding: Paperback
ISBN/ASIN: 0962126543
Format: hardcover, kindle, PDF, EPUB

Business Mastery pdf
Description

This best-selling business manual for massage therapists and body workers is now in its Third Edition. Fully updated and revised, the manual covers the major aspects of building and maintaining a successful practice. It introduces practical yet innovative methods to increase profits, develop a strong customer base, and enhance communications with clients. Topics include marketing, client retention, professionalism, referrals, business planning, insurance billing, ethics, and time-management, designing promotional material, networking and more. The book includes numerous charts and checklists, as well as reproducible business forms. Information on other helpful resources is provided along with contact information for major health care professional associations, business organizations and independent living resources. Download Business Mastery for free via rapidshare, mediafire, 4shared, dropBox, uploading, fileserve

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Download Managing Patient Expectations: The Art of Finding and Keeping Loyal Patients Pdf

Book Detail
Edition: 1
Release: 1998-08-21
Publisher: Jossey-Bass
Binding: Hardcover
ISBN/ASIN: 0787941581
Format: hardcover, kindle, PDF, EPUB

Managing Patient Expectations pdf
Description

Strategies for Building Satisfying Patient Relationships

New England Healthcare Assembly

This book fills a huge void in the areas of medical education and the delivery of patient service. The clear advice about how to identify and respond to patient needs and preferences is essential reading for physicians and those who work with them. If the personal rewards of medicine are important to you, read this book.


--Joseph A. Lieberman, III, chairman, department of family and community medicine, clinical professor of family medicine, Thomas Jefferson University

This important resource describes how to develop the qualities of understanding, empathy, and compassion that help to meet and exceed patient expectations. Managing Patient Expectations is filled with realistic and cost-effective strategies for maintaining patient satisfaction, creating loyalty, and increasing referrals. Susan Keane Baker explains how to find out what patients really think and how phys Download Managing Patient Expectations for free via rapidshare, mediafire, 4shared, dropBox, uploading, fileserve

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