Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference Pdf

Book Detail
Edition: 1st
Release: 2003-09-01
Publisher: Fire Starter Publishing
Binding: Hardcover
ISBN/ASIN: 0974998613
Format: hardcover, kindle, PDF, EPUB

Hardwiring Excellence pdf
Description

A "textbook with passion", Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since. Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing "chicken soup style" stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones. Based on Studer GroupÂ’s Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and m Download Hardwiring Excellence for free via rapidshare, mediafire, 4shared, dropBox, uploading, fileserve

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