Resolving Patient Complaints: A Step-By-Step Guide To Effective Service Recovery Pdf

Book Detail
Edition: 2nd
Release: 2003-06-30
Publisher: Jones & Bartlett Learning
Binding: Spiral-bound
ISBN/ASIN: 0763726222
Format: hardcover, kindle, PDF, EPUB

Resolving Patient Complaints pdf
Description

Using A Clear, Straightforward Approach, This Book Provides A Patient-Oriented Approach To Complaint Handling That Can Be Used By All Staff In An Office, Clinic, Or System. Readers Will Learn How To Develop A System For Documenting Patient Complaints And Comments, As Well As Strategies For Monitoring And Analyzing The Information Documented By Patient Claims. Other Tools Include A Mechanism For Changing Behaviors Of Health Care Providers And Improving Delivery Systems, Strategies For Dealing With Difficult And Abusive Patients, And Sample Scripted Transcripts For Dealing With The Most Common Types Of Complaints Heard By Health Care Practitioners. With A Solid Service Recovery System In Place, Health Care Organizations And Practices Can Meet Accreditation Agency Standards For Grievance Processes, And, As A Result, Greatly Reduce Risk Management Claims. Download Resolving Patient Complaints for free via rapidshare, mediafire, 4shared, dropBox, uploading, fileserve

Download Resolving Patient Complaints: A Step-By-Step Guide To Effective Service Recovery pdf