Resolving Patient Complaints: A Step-By-Step Guide To Effective Service Recovery Pdf

Book Detail
Edition: 2nd
Release: 2003-06-30
Publisher: Jones & Bartlett Learning
Binding: Spiral-bound
ISBN/ASIN: 0763726222
Format: hardcover, kindle, PDF, EPUB

Resolving Patient Complaints pdf
Description

Using A Clear, Straightforward Approach, This Book Provides A Patient-Oriented Approach To Complaint Handling That Can Be Used By All Staff In An Office, Clinic, Or System. Readers Will Learn How To Develop A System For Documenting Patient Complaints And Comments, As Well As Strategies For Monitoring And Analyzing The Information Documented By Patient Claims. Other Tools Include A Mechanism For Changing Behaviors Of Health Care Providers And Improving Delivery Systems, Strategies For Dealing With Difficult And Abusive Patients, And Sample Scripted Transcripts For Dealing With The Most Common Types Of Complaints Heard By Health Care Practitioners. With A Solid Service Recovery System In Place, Health Care Organizations And Practices Can Meet Accreditation Agency Standards For Grievance Processes, And, As A Result, Greatly Reduce Risk Management Claims. Download Resolving Patient Complaints for free via rapidshare, mediafire, 4shared, dropBox, uploading, fileserve

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Resolving Complaints for Professionals in Health Care Pdf

Book Detail
Edition:
Release: 2003-06-29
Publisher: iUniverse
Binding: Paperback
ISBN/ASIN: 0595283616
Format: hardcover, kindle, PDF, EPUB

Resolving Complaints for Professionals in Health Care pdf
Description

Raising awareness that customer complaints are a second chance to make things right for a customer, this short, practical, easy-to-read book helps healthcare employees who interact with patients, physicians, other customers and coworkers to handle complaints with courtesy, tact, creative problem-solving and follow-through. Highlighting the advantages of effective complaint handling or "service recovery", this book provides a variety of case situations, self-assessment exercises and practice exercises for trying out and sharpening complaint-handling and complaint resolution skills. An excellent skill-builder for individual employees; also a great training tool for healthcare groups. Download Resolving Complaints for Professionals in Health Care for free via rapidshare, mediafire, 4shared, dropBox, uploading, fileserve

Download Resolving Complaints for Professionals in Health Care pdf