Renegotiating Health Care: Resolving Conflict to Build Collaboration

Book Detail
Edition: 2
Release: 2011-07-20
Publisher: Jossey-Bass
Binding: Paperback
ISBN/ASIN: 047056220X
Format: hardcover, kindle, PDF, EPUB

Renegotiating Health Care pdf
Description

Since the first edition of Renegotiating Health Care was published in 1995, new treatments, technologies, business models, reimbursement methods, and regulations have tangibly transformed the substance of health care negotiation.This thoroughly revised and updated edition of Renegotiating Health Care offers a practical guide to negotiation and conflict resolution in the health care field. It explores why unresolved conflict can hamper any organization's ability to make timely, cost-effective decisions and implement new strategies. The book focuses on the complex interactions between those who deliver, receive, administer, and oversee health care. It defines negotiation techniques and conflict resolution approaches that can improve efficiency, quality of care, and patient safety. Renegotiating Health Care outlines strategies and methods to resolve the myriad thorny issues encompassing the health care enterprise. It should be required reading for students and professionals in health ser Download Renegotiating Health Care for free via rapidshare, mediafire, 4shared, dropBox, uploading, fileserve

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Resolving Patient Complaints: A Step-By-Step Guide To Effective Service Recovery Pdf

Book Detail
Edition: 2nd
Release: 2003-06-30
Publisher: Jones & Bartlett Learning
Binding: Spiral-bound
ISBN/ASIN: 0763726222
Format: hardcover, kindle, PDF, EPUB

Resolving Patient Complaints pdf
Description

Using A Clear, Straightforward Approach, This Book Provides A Patient-Oriented Approach To Complaint Handling That Can Be Used By All Staff In An Office, Clinic, Or System. Readers Will Learn How To Develop A System For Documenting Patient Complaints And Comments, As Well As Strategies For Monitoring And Analyzing The Information Documented By Patient Claims. Other Tools Include A Mechanism For Changing Behaviors Of Health Care Providers And Improving Delivery Systems, Strategies For Dealing With Difficult And Abusive Patients, And Sample Scripted Transcripts For Dealing With The Most Common Types Of Complaints Heard By Health Care Practitioners. With A Solid Service Recovery System In Place, Health Care Organizations And Practices Can Meet Accreditation Agency Standards For Grievance Processes, And, As A Result, Greatly Reduce Risk Management Claims. Download Resolving Patient Complaints for free via rapidshare, mediafire, 4shared, dropBox, uploading, fileserve

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Resolving Complaints for Professionals in Health Care Pdf

Book Detail
Edition:
Release: 2003-06-29
Publisher: iUniverse
Binding: Paperback
ISBN/ASIN: 0595283616
Format: hardcover, kindle, PDF, EPUB

Resolving Complaints for Professionals in Health Care pdf
Description

Raising awareness that customer complaints are a second chance to make things right for a customer, this short, practical, easy-to-read book helps healthcare employees who interact with patients, physicians, other customers and coworkers to handle complaints with courtesy, tact, creative problem-solving and follow-through. Highlighting the advantages of effective complaint handling or "service recovery", this book provides a variety of case situations, self-assessment exercises and practice exercises for trying out and sharpening complaint-handling and complaint resolution skills. An excellent skill-builder for individual employees; also a great training tool for healthcare groups. Download Resolving Complaints for Professionals in Health Care for free via rapidshare, mediafire, 4shared, dropBox, uploading, fileserve

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Renegotiating Health Care: Resolving Conflict to Build Collaboration (Cloth Edition) (Jossey Bass/Aha Press Series) Pdf

Book Detail
Edition: 1st
Release: 1995-10-04
Publisher: Jossey-Bass
Binding: Hardcover
ISBN/ASIN: 0787901512
Format: hardcover, kindle, PDF, EPUB

Renegotiating Health Care pdf
Description

A practical guide to help better understand conflict, negotiate choices, and build systems to improve the process of decision making. It takes successful negotiation and conflict resolution concepts and sets them in current day health care settings. It aims to provide the knowledge and skills needed to put things in perspective and work out problems in an arena where issues, authority and responsibility are still unclear.
Q&A with the Authors of Renegotiating Health Care: Resolving Conflict to Build Collaboration

What do you mean by “renegotiating” health care?

For many decades, health care was a relatively predictable experience for patients, doctors, nurses, administrators, insurers, and policy makers. For the past 20 years it has been changing more rapidly and more radically – and the intensity change is increasing. The push to lower costs and improve quality, the shortage of doctors and nurses, and the increasing sophistication of patients are a Download Renegotiating Health Care for free via rapidshare, mediafire, 4shared, dropBox, uploading, fileserve

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